Front Office – Guest Service Agent | Crowne Plaza

Website Crowne Plaza

Crowne Plaza in Port Moresby seeks a warm and confident Guest Service Agent to create memorable guest experiences from check-in to attentive service.

Join Crowne Plaza, a premier hospitality brand, as a Front Office – Guest Service Agent. This role is perfect for those passionate about delivering excellent guest service and creating a welcoming atmosphere. You will be the face of the hotel, ensuring guests feel recognized, valued, and at home from arrival through their stay.

Responsibilities

The successful candidate will be expected to carry out the following key duties and contribute effectively to the overall objectives of the role and organisation.

  • Create memorable guest experiences by offering personalized attention and support.
  • Provide a genuine welcome to guests and manage seamless check-in procedures.
  • Offer helpful recommendations about hotel amenities and local attractions.
  • Deliver attentive and professional service throughout each guest’s stay to enhance their overall experience.

Qualifications

The ideal candidate should demonstrate the following education, experience, technical competencies, and professional attributes required to successfully perform this role.

  • Possess a warm, confident and service-focused attitude.
  • Demonstrate a genuine passion for hospitality and guest service.

Application Instructions

To apply, please prepare a Cover Letter and an Updated CV. Submit your application via email to: Recruitment.CrownePlazaResidences@ihg.com

Please ensure your application reaches us before the close of business on Tuesday 27th October 2026.

Additional tips for your job application:

  • Highlight your hospitality experience and any customer service skills in your Cover Letter.
  • Tailor your CV to showcase relevant skills and experiences that align with a Guest Service Agent role.
  • Ensure your documents are clear, error-free and professionally formatted.

Good luck with your application!

Keywords: Front Office, Guest Service Agent, Hospitality, Port Moresby, Crowne Plaza

To apply for this job email your details to Recruitment.CrownePlazaResidences@ihg.com

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